Speakers Access

Business | Customer Care

Customer Service - Rethinking Customer Service

A "Say It Better" speaker who also coaches executives,
pro athletes,
government leaders on how to become the unforgettable "face" of their organization

Rick Barrera

Author of: Overpromise and Overdeliver: Secrets of Unshakable Customer Loyalty Customer Service Expert,
Sales skills presentations

Topics:
. Branding/Customer Loyalty--Overpromise and Overdeliver
• Innovation--Fast Forward
• Customer Service--Rethinking Customer Service

Harry Beckwith

Harry Beckwith's ten-year speaking career includes presentations to the world's second largest labor union,
the tour members of the LPGA,
China Fashion Council,
and 59 Fortune 500 companies.

Harry Beckwith has advised 31 Fortune 200 companies in 17 countries and won the American Marketing Association's highest award.

Robert Blackwell

Consumer Behavior,
Computer Technology,
former consulting director at computer giant IBM and the highest ranking African American in the information technology (IT) business.

"What 'diverse' means is not so much a statement of ethnicity as a statement about the global nature of our business. My feeling is that if we're going to be a first class firm we need to be run in a way that attracts diverse skills and talents from diverse cultures."

Joe Calloway

Win the Customer Not the Argument!

An expert on developing customer focused teams

Danny Cox

Best-selling author,
Personal Growth speaker

Danny Cox is an "accelerationist", or one who causes faster movement, higher efficiency and increased productivity.

Chester Elton

Travels from New Jersey

Best Selling Business Author, Speaker, Recognition Consultant and Co-Creator of The Carrot Principle
Chester shows how great managers lead with carrots, not sticks, and in doing so achieve higher productivity, engagement, retention and customer satisfaction.

Lisa Ford

Author of the bestselling book: the How to Give Exceptional Customer Service?

Lisa is known for designing content customized to the audience and the issues they face. Audiences love how the presentation is filled with practical strategies, common sense, memorable stories and combined with enthusiasm and humor

Patricia Fripp

Million Dollar Words: Speaking for Results

Topics: change, customer service, building business, leadership, and speaking skills

Troy Hazard

Troy’s Lessons from the Edge provide businesses with potent and refined tools,
all of which have been road tested in real-world situations and none of which you will ever learn about in business school.

Leadership Business Entrepreneurship Change

James Hodges

James Hodges as George Washington

Jim, one of America's foremost authorities on Revolutionary War history and the life of George Washington, is an author, motivational speaker, member of the National Speakers Association and several historical and patriotic groups. He is the recipient of the "George Washington National Honor Award" from the "Freedoms Foundation at Valley Forge." After a long and successful business career, Jim is now a full-time author and public speaker on George Washington, conveying his principles to today's business leaders and others wishing to learn from Washington's wisdom.

Anne Loehr

Author of A Manager's Guide to Coaching,
Generational Author,
Speaker and Consultant

My executives were alternately astounded, amused, entertained and educated. Anne's work is a very powerful must for any leader preparing his or her organization for the future. -David Belden, Vistage International, Best Practice Chair, Master Chair

Neal Petersen

Petersen overcame political & physical disadvantage to become the first black man to solo-circumnavigate the globe

NO BARRIERS ~ ONLY SOLUTIONS

Martha Rogers

As an Adjunct Professor at the Fuqua School of Business at Duke University,
Dr. Martha Rogers has helped to spearhead the "Managing Customer Value" coursework at the MBA and Exec Ed level. She is also the co-director of the Teradata Center for Customer

Martha offers audiences customized strategies developed over years in the trenches and detailed in the classic volumes, The One to One Future, Enterprise One to One, One to One Fieldbook, and the more recent The One to One Manager and One to One B2B.