Lorna Riley, CSP, president of the Chart Learning Solutions, Inc., creator of over 60 skill development programs, is considered one of the elite sales and productivity speakers in the country. Lorna draws upon her diverse career background in sales, teaching, and management to create innovative, humorous, interactive, high-level customized programs. Repeat performances are her forte and testimony to those who say she is the most inspiring, dynamic, and bottom-line speaker they've heard.
Lorna has earned the Certified Speaking Professional designation, an honored classification held by less than 1% of professional speakers. Author of four books, three audio albums, featured in national magazines, radio and TV, her PowerPak success philosophy has increased productivity and sales by as much as 600%--find out how!
Topics
SALES & COMMUNICATION
1 Effective Interpersonal Communication
2 Presentation Skills
3 Basic Selling Skills
4 Advanced Selling Skills
5 Selling to Corporate America
6 Major Account Selling
7 Strategic Account Selling
8 The Art of Asking Questions
9 Relationship Selling
10 Value/Consultative Selling
11 Telephone Skills
12 Telemarketing
13 40 Mistakes Sales Professionals Make
14 Conflict Management
15 Leadership Skills
16 Breaking Through the Glass Ceiling
17 Team Building
18 Train the Trainer
19 Coaching and Counseling
20 Interviewing Skills
21 Listening
22 Behavioral/Social Styles
24 Negotiations
25 Customer Service
26 Management Training
27 Performance Appraisals
28 Performance Contracts
29 Business Writing
30 Technical Writing
31 Meeting Skills
32 Calming Upset Customers
33 Assertiveness Training
TIME MANAGEMENT
34 The Challenge of Change
35 How to Turn this Thing Around
36 How to Reach Your Income Goal
37 Selling More in Less Time
38 Organizational Skills
39 Goal Setting
40 Balancing Home and Career
41 Fifty Minute Manager
42 Preventing Job Burnout
43 Stress Management
44 Time Management and the Phone
45 Life Management
46 How to Train and Motivate Your
Staff When You're too Busy and
Don't Have the time
47 Quest for the Best (book available)
48 76 Ways to Build a Straight Referral
Business ASAP! (book available)
49 Delegation
50 Achieving Mastery Over Time
THINKING SKILLS
51 Attitude Adjustment Techniques
52 The Psychology of Motivation
53 Psychology of Selling
54 Motivating Employees
55 Problem Solving
56 Strategic Planning
57 Decision Making
58 Creativity
59 Memory Management
60 Value Clarification
61 Thinking In and Out of Boxes
62 Risk Taking
570.842.3300All Rights Reserved
Don Safarik, National Management Assn