Add entrepreneur, adventurer, understanding big sister, engineer, professor, spokesperson, cheerleader, bureaucratic warrior, and creative leader to that list.

"Management is a balancing act," she says. "It is finely balancing the amounts of leadership, control, authority, encouragement, and autonomy so that the team maintains that optimum level of performance between the extremes of anarchy and slavery that becomes the critical factor. To survive, the organization must operate at the edge of chaos."

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